Pulse Protocol is a first-of-its-kind software and marketing platform that gives doctors and hospitals a comprehensive solution to professionally manage and grow their medical travel businesses. 16M patients travel each year for medical care generating US$100B in annual revenues (and this market is projected to grow to $207B by 2027). Pulse helps medical professionals tap into this industry and build predictable revenues.

Medical professionals get access to an end-to-end technology solution, patient coordinators that are proactively working to serve their needs of their patients, and industry-specific marketing tools to optimize patient engagement.

Patient-care coordinators get high intent leads, a global network of top-rated doctors, and a cohesive platform equipped with automation and process management to streamline their work.

Whether traveling to access more affordable care, reduce wait lines, or acquire advanced medical services patients get access to skilled, qualified providers, advanced medical institutions, and experienced patient-care coordinators that are equipped with all the necessary tools to guide patients on their journeys.

While working at pulse protocol I was assigned to three projects. The first was to create an IOS and desktop application that allowed users to review their experience with the medical staff, facility, our patient care-coordinator, and our Pulse Protocol platform. The second project was to design a pre-op patient to doctor dashboard. This dashboard allowed our users and clients to communicate with their doctors prior to their operation and send important and even confidential files and folders that the doctor needed regarding their patients health. Lastly I designed a 404 page that we used while the website and dashboard was not functional due to maintenance or re-design. I started these projects by analyzing pulse protocol and their users. I conducted user interviews to get a better understanding of our users' needs. This allowed me to Journey Map and focus on the path we wanted to take during the development of these projects. At this time my main goal was to follow Nielsen’s 10 Usability Heuristics. To do so I searched through the company's UX design file’s to gather as much information on the previous designs and iterations as I could. I did this with the hopes of finding references and gaining an understanding of colors, fonts, text sizes and hierarchy typically used at pulse protocol. This allowed me to design the three projects in accordance with Nielsen’s fourth heuristic, consistency and standards. I then went on to analyze all the ways that the patient could hit dead ends that would lead them to our 404 page with recovery links guiding them as well as error overlays. This made sure that the dashboard had proper error prevention therefore Helping users recognize, diagnose, and recover from errors. Both of the heuristic above allowed me to confidently design using aesthetic and minimalist design which offered user control and freedom. My next challenge was to find a way for the doctor to notify the user when documents were needed. I had designed many iterations to come up with a system that would provide a match between system and the real world. My final design used a paperclip next to the upload tab that would have a red indicator when the doctor pinged them. Once the paperclip was selected the user would see an overlay that would guide them to upload either a private or a regular medical document. This allowed me to incorporate the tenth, help and documentation heuristic. Which ultimately finalized all 10 of Nielsen’s principles creating an efficient and simple design for our users.